contact us

Contact Us

We’re here to help!
Have a question, need assistance, or want to share feedback? Our team is always ready to assist you. Simply drop us an email at downtownshopperscare@gmail.com and we’ll get back to you as soon as possible.

Your satisfaction is our priority — so feel free to reach out anytime!

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Return & Refund Policy

Returns
If you’re not fully satisfied with your purchase, you may request a return within 5 days of product delivery.

To initiate a return, please email us at downtownshopperscare@gmail.com with the following details:

1. Order ID.
2. Reason for return/cancellation.
3. Your contact number.
4. Any other relevant details or photos (if applicable)

Refunds
Once we receive and inspect the returned product, your refund will be processed within 5 days. The amount will be credited to your original payment method.

Conditions:

(i) Returned products must be in unused, original condition with all packaging intact.

(ii)  Certain products (e.g., personal care items) may not be eligible for return due to hygiene reasons.

We value your trust and aim to make every shopping experience smooth and worry-free.